Room Service Server (AM Shifts - Full Time) - InterContinental Houston

Job description

JOB OVERVIEW: Deliver room service food & beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES: Financial Returns Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks. May answer room service phones and record orders; utilize up-selling techniques to increase sales. People: Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. Guest Experience: Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to establis...