ALM Imaging Technician L1

Job description

Milestone Technologies is currently seeking a skilled Laptop Imaging Technician to provide onsite services for our client's global team. In this role, you will manage inventory and imaging and deploy Windows and macOS laptops, mobile devices, and essential equipment. Additionally, you will coordinate diagnosis and warranty repairs. Responsibilities: - Coordinate shipping and repairs for damaged equipment with third-party vendors/manufacturers, both in and out of warranty - Provide updated information on repair status and invoicing for repair costs - Troubleshoot devices to identify possible issues - Manage new hire equipment ticket management - Image and deploy laptops, peripherals, and equipment - Process and record delivery and deployment logistics requests - Confirm and validate new asset receipts of received hardware - Escalate, report, and manage discrepancies related to physically received hardware assets - Conduct weekly stockroom inventory asset audits - Monitor and report inventory stock levels according to established thresholds - Maintain and track hardware in and out of inventory store rooms - Perform hardware recovery for employee terminations and laptop replacements -...