Customer and Sales Support Supervisor

Job description

I. Job Summary Leads a team responsible for administrative, technical, and setup support for Industrial and Environmental Solutions, Key Accounts, WMHS, or other internal partners. Serves as a working supervisor, performing complex and escalated transactional work while coaching team members, monitoring real‑time workflow, and ensuring timely and accurate service delivery. Develops internal partnerships, identifies process improvement opportunities, and ensures consistent application of policies, procedures, and system standards. II. Essential Duties and Responsibilities: III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in US. - Provide day‑to‑day supervision, coaching, and support for team members. - Conduct regular check ins, one on ones, professional development, and performance discussions. - Identify skill gaps and development needs; partner with management on action plans. - Maintain and leverage Talent Management tools for facilitating check-in conversations and WM performance management routines. - Monitor real time performance, service levels, and queue health; proactively respond to...