Associate Customer Success Manager
Clutch · US
This is a foundational role on our Customer Success team, designed for someone who wants to learn quickly, take ownership early, and grow into a more senior...
Job description
About the Role This is a foundational role on our Customer Success team, designed for someone who wants to learn quickly, take ownership early, and grow into a more senior Customer Success role. The Associate Customer Success Manager is a core part of our customer success model, working closely with a Senior CSM to support their book of business while developing toward independent ownership. You will be a critical extension of the Senior CSM, helping ensure customers receive both exceptional day-to-day execution and thoughtful, long-term partnership. This role has a clear dual mandate: Support a Senior CSM across a large, complex book of business , acting as the primary point of contact for day-to-day operational needs and execution Own a portfolio of smaller accounts end-to-end , with full responsibility for customer experience, account health, and outcomes You’ll be deeply embedded in customer workflows, ensuring requests are handled quickly, accurately, and with a strong sense of ownership, while learning how to manage strategic relationships over time. This is a high-exposure, high-growth role for someone who wants to develop into a senior or Enterprise CSM, with a clear path t...