IT Service Owner Power Automate & Power Apps (d/f/m)
Ottobock · Duderstadt, Lower Saxony, DE
Summary Statement Global IT is a central partner to Ottobock’s global business. We see ourselves as an enabler and provide the full portfolio of infrastructu...
Job description
Summary Statement Global IT is a central partner to Ottobock’s global business. We see ourselves as an enabler and provide the full portfolio of infrastructure and applications to help the business become even more successful. In the role of Service Owner, you will take on a key responsibility for the quality and continuous development of our global Digital Workplace services related to Microsoft Power Automate and Power Apps. This position can also be performed remotely within Germany. Duties & Responsibilities: - You take end-to-end responsibility for the Microsoft Power Automate and Power Apps services within the Digital Workplace environment - You define and measure service quality based on clear KPIs (e.g., availability, user satisfaction, security requirements) and derive targeted improvement measures - You ensure stable and secure service operations by effectively managing external service providers and clearly regulating collaboration both contractually and operationally (e.g., SLAs, KPIs) - You make decisions regarding the target technical architecture of your services in close coordination with architecture and security teams - You monitor and optimize service delivery co...