L1 - IT Infrastructures Support

Job description

Company Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Job Description: - Active monitoring of our customers’ IT infrastructures (servers, network devices, applications); - Reaction on all alerts as defined within the process binders; - Analysis of support requests sent by our customers by phone, email or web submit into our Incident management application; - Timely logging of every support request in the ticketing systems; - Accurate ticket documentation of the support request and troubleshooting steps taken; - Tickets follow-up and escalation in accordance with priority, impact and SLAs; - Regular feedback to the affected clients on the st...