Customer Care Analyst

Job description

Customer Care Analyst Location: Virginia, Queensland: Department: Customer Care Reports to: Customer Care Head Join our team and play a key role in delivering exceptional customer experience across Australia & New Zealand. We are seeking a proactive and customer‑focused Customer Care Analyst who excels in building strong relationships and driving supply chain efficiency. In this role, you will serve as the key Supply Chain contact for a portfolio of customers, confidently leading customer collaboration meetings, presenting service performance, and aligning on business priorities. To be successful, you will bring strong communication skills, the ability to influence stakeholders, and a deep focus on understanding customer needs. You will translate those needs into practical supply chain actions, identify pain points, and support the development of targeted improvement plans that enhance service and operational excellence. This role requires analytical thinking, problem‑solving capability, and the adaptability to thrive in a fast‑paced environment. Intermediate skills in Excel s required, Power BI and SAP are desirable. That will support your ability to analyse trends, monitor perfor...