Quality Assurance Analyst

Job description

Job Description Purpose of the role: To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. Accountabilities: - Identification of industry trends and developments to implement best practice in quality assurance Services. - Collaboration with teams across the bank to align and integrate quality assurance processes. - Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations. - Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders. - Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas. - Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements. - Participation in projects and initiatives to improve quality assurance efficiency and effectiveness. - Determination of risk...