Product Expert - Customer Care Agent

Job description

Note from the Hiring Manager I'm Ieva, Head of Customer Enablement at PhantomBuster. We're opening this role because we're growing from within — one of our Product Experts is stepping into a Team Lead position, and we're looking for someone to join the team and bring the same level of care and expertise to our Level 2 support. PhantomBuster is at an interesting inflection point: we're evolving from a catalog of automation tools into an AI-powered Sales coaching product. That means the nature of the questions you'll handle will shift over time — and we need someone who's excited by that, not intimidated by it. The questions you'll handle aren't the ones with quick answers — they require you to dig in, think across the whole product, and understand the lead generation workflows our users are trying to build. Getting good at this takes time, because it's not just about learning PhantomBuster — it's about genuinely understanding how sales automation works in practice. But once you do, it's a valuable thing to be. If you're someone who thrives on understanding how things work, communicates complex ideas simply, and genuinely cares about the person on the other side of the ticket — I'd l...