Client Service Manager

Job description

Client Service Manager We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. JOB SUMMARY: The Client Service Manager (CSM) plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the primary business contact for clients on all brokerage and trade‑related matters, building strong relationships with key stakeholders, including financial decision makers. The role focuses on strengthening client retention, delivering a high‑quality service experience, and identifying opportunities for account growth. KEY DUTIES & RESPONSIBILITIES: Manage client relationships: Operational problems, time sensitive situations and troubleshooting - Manage all aspects of client's portfolio directly with the client. Conduct client visits (virtual and in person) to understand their cross-border trade requirements. Understand client history, providing appropriate reports, analyzing client information in appropriate systems, determine strengths, weaknesses, opportunities and threats. Establish strong...