Customer Success Manager

Job description

Description What you'll do: Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally Own shared responsibility for customer churn Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibly on invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes: Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information of customer activity within the CRM platform Requirements: You'll do it using: 4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization CSM Experienc...