Call Center Representative (Remote) – Federal Law Enforcement - El Paso, TX

Job description

US Advisors is seeking Remote Call Center Representatives (based in El, Paso Texas) to support a federal law enforcement client in a 24/7 mission-critical contact center environment . Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Responsibilities: Requirements Required: Preferred: - Answer and track high-volume inbound calls in a federal contact center - Document calls and prepare detailed reports in government systems - Conduct database and open-source intelligence (OSINT) research - Route and escalate calls according to operational procedures - Maintain accuracy while handling sensitive or law-enforcement related information - Other duties, as assigned - 3+ years of call center or contact center experience - Associates Degree - Proven ability to multitask simultaneously communica...