Project Manager w/Graphic Design Experience

Job description

Benefits: Position Summary The Project Manager serves as the primary point of contact for customers in a fast-paced digital print center. This role is responsible for managing incoming inquiries, preparing estimates, processing orders, communicating with the production team, and ensuring a smooth, positive customer experience from project initiation through delivery. - Employee discounts - Opportunity for advancement - Paid time off - Training & development - Bonus based on performance Key Responsibilities: - Customer Interaction & Support - Serve as the first point of contact for walk-in, phone, and email customers. - Understand customer needs and recommend print solutions, products, and services. - Communicate production timelines, pricing, and job specifications clearly and professionally. - Handle customer concerns or issues promptly and effectively. Order Taking and Job Management: - Prepare accurate job tickets, estimates, and order details for production. - Review artwork files for completeness and basic print readiness. - Coordinate with the design and production teams to ensure accurate job fulfillment. - Track job progress and keep customers informed about order status. S...