Dual Rate Casino Operations Supervisor

Job description

The Dual Rate Casino Operations Supervisor is responsible for the day-to-day oversight of casino floor operations to ensure a safe, compliant, and guest-focused gaming environment. This role provides leadership to front-line team members, ensures adherence to all gaming regulations and company policies, and supports operational efficiency across assigned areas of the casino during a schedule shift. The Dual Rate Supervisor actively monitors guest service standards, operational controls, and team performance; addresses issues in real time; and collaborates with department leaders to maintain smooth casino operations. This position models professionalism, integrity, and accountability while supporting the casino’s service and revenue goals. - Supervise day‑to‑day casino floor operations during assigned shifts to ensure smooth, efficient, and compliant gaming activity - Monitor table games and/or assigned casino areas for adherence to company policies, procedures, and regulatory requirements - Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally - Safeguard Caesars Entertainment assets, including cash, chips, gaming equipment, and...