Front Desk Supervisor InterContinental Hotel and Conference Center

Job description

Duties and Responsibilities FINANCIAL RETURNS: Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. PEOPLE: Promote teamwork and quality service through daily communication and coordination with other departments. GUEST EXPERIENCE: Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. RESPONSIBLE BUSINESS: Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and...