Service Scheduler

Job description

Position Overview We are looking for a highly organised Service Scheduler to support our Service team through effective scheduling, coordination and customer communication activities. Working closely with Field Managers, technicians, subcontractors and internal stakeholders, you will play a key role in ensuring efficient service delivery and positive customer outcomes across a busy national operation. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards. What you will do: - Schedule and coordinate service technicians and subcontractors across daily service activities - Manage customer communication including ETA updates, attendance notifications and scheduling changes - Prioritise urgent, safety-related and customer-critical work orders - Support Field Managers with administrative coordination and reporting activities - Monitor work order progress and maintain accurate updates within service management systems What we require: - Previous experience in scheduling, coordination or service administration within a service-based environment - Stro...