Feedback Moderator II

Job description

What this Job Entails: The Feedback Moderator II is responsible for monitoring and responding to tester feedback groups including providing technical support, triaging of issues, reporting bugs and escalating issues. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Provide periodic reporting of volume and status of feedback reports, including google group feedback and issues reported on bugs. Share product, program and process knowledge with other team members to help knowledge growth. Answer questions from testers and follow through to investigate issues and track root causes. Track issues to identify gaps over time and highlight those issues to PgM lead. Create better documentation around our processes and resources. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equival...