Title Specialist

Job description

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems - Review and process documentation for insurance and remarketing customers - Process incoming salvage titles from multiple states and set for sale - Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws. - Provide excellent customer service and support by offering solutions and timely responses to external/internal partners - Provides a variety of customer support services through the mail, email, telephone and direct personal contact. - Reviews and enters in title work for all customers. - Completes application to transfer title ownership. - Enters informatio...