Customer Care Representative

Job description

Customer Care Representative The Opportunity: As a professional in shared services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared services performance. You will be providing support for escalated Help Desk tickets from employees and vendors within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer’s satisfaction before they are closed. You’ll also educate and provide policy guidance on all inquiries. This position is located in Norfolk, VA. Due to the nature of work performed within this facility, U.S. citizen ship is required . Ready to build the future of shared delivery for the better? What You’ll Work On: Provide front-line customer service and support to employees and managers, troubleshooting to analyze, isolate, and solve problems and issues. Perform administrative and tra nsa ctional activities, including processing lifecycle tra nsa ctions such as employee data ch...