Technology Support Lead

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support lead in Corporate Technology, you will ensure the operational stability, availability, infrastructure mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities: - Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Execute policies and procedures that ensure operational stability and availability - Analyze complex situations and trends to anticipate and solve incident, problem, and c...