Incident Manager

Job description

At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As our Incident Manager, your mission is to be the guardian of our operational stability. You'll ensure our services run 24/7, and when issues arise, you'll lead the charge to resolve them swiftly, ensuring our users' money and trust are always protected. Up for this?: Kick off your application by taking our assessment and find out if bunq is your perfect match! 🚀 Take Ownership: As our Incident Manager, you are the commander-in-chief during any service disruption, responsible for restoring normalcy with speed and precision. You'll: Lead our incident response from detection to resolution, ensuring minimal impact on our users by making critical decisions quickly. Develop and run our "firefighting" process to identify and resolve smaller issues before they can escalate into major incidents. Drive our post-incident learning cycle, documenting root causes and ensuring structural fixes are implemented so that the same problem never happens twice. Requirements: You are decisive and composed, able to take charge and provide clear direction in high-pressure, crisis situ...