Support Consultant - SMA & Superannuation

Job description

About Us Praemium is a trusted partner to leading wealth management firms, delivering a next-generation platform that brings all aspects of an investor’s wealth together in one place. Our technology is 100% developed in-house, giving advisers access to innovative, continually evolving capability across reporting, custody, trading, asset management and data integration. We support advisers with both custodial and non-custodial solutions across Spectrum, Scope, and Scope+, enabling holistic and highly scalable wealth management. The Role: The Support Consultant – SMA & Superannuation is the first point of contact for clients, providing timely and accurate support across superannuation and managed investment products on the Praemium platform. The role is responsible for responding to client enquiries via phone, live chat and email, resolving issues in line with service level agreements and collaborating with internal teams to deliver positive client outcomes. Through a proactive and client-focused approach, the Support Consultant contributes to an enhanced client experience and supports the ongoing improvement of our products and services. Key Responsibilities: Client Support & Case R...