Senior Renewal Operations Manager

Job description

About the Role Abnormal AI is seeking a Senior Renewal Operations Manager to own and scale our renewal operations function from the ground up. This is a builder role — you won't be inheriting a polished playbook. You'll be the one writing it. Reporting into CS Operations, you will architect the end-to-end renewal process, stand up the dashboards and reporting our leaders rely on, and bring best-in-class forecasting rigor to how we predict churn and identify expansion opportunities. In this role, you will: - Own the renewal operations lifecycle — design, document, and continuously improve the processes that drive on-time renewals, reduce churn, and surface expansion opportunity. - Build the reporting and dash-boarding infrastructure that gives CS, Renewal Management, and Finance leadership real-time visibility into renewal pipeline health, risk, and forecast accuracy. - Develop and refine churn and expansion forecasting models, advising leadership on methodology, data inputs, and predictive signals that improve forecast confidence over time. - Partner with Renewal Managers to operationalize best practices around timeline management, risk escalation, and deal execution. - Define and...