Commercial Customer Relationship Manager

Job description

Customer Relationship Manager – Call Centre (Commercial) Alexandria, NSW | Full-Time | Entry Level Role Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation. 🌐 www.armagroup.com.au About the Role: This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment. What You’ll Do: - Negotiate payments to achieve positive financial outcomes for all parties - Problem solve and objection handling to achieve account resolution. - Ensure compliance with industry regulations and guidelines - Support customers, including those experiencing financial hardship - Resolving customer queries in a timely manner and actioning accordingly. 💡 What You’ll Need: - Strong communication skills (verbal & written) - Confident with Microsoft Office & quick to learn systems - Empathy, resilience & emotional intell...