Service Desk Manager

Job description

General Information Press space or enter keys to toggle section visibility Company: Deloitte Business Unit: Enabling Functions: Primary Location: Zaventem: Field of interest: Technology: Industry Focus: Industry Agnostic: Recruiter: Al-Mbaidin, Kais - kalmbaidin@deloitte.com: Description of the position: Press space or enter keys to toggle section visibility Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond. Your journey with us: The Service Desk Manager is a pivotal role, at the forefront of IT operations, responsible for managing our 1st line teams, including AV, walk-up, meeting room, and printer support. This position is crucial for delivering exceptional customer support, maintaining critical workplace technology infrastructure, and driving operational excellence and continuous improvement across all service delivery aspects. The manager will oversee team performance, expertly resolve customer escalations, and serve as a crucial liaison between our local firm, global IT teams, and strategic partners. This role demands a strong leader with a problem-solving mindset, outstanding communication skills, and a de...