Sales Support Specialist

Job description

Description At Ball Horticultural, we don’t just grow plants—we grow opportunities. As a Sales Support Specialist, you’ll become an integral part of a passionate team that thrives on creativity, growth, and collaboration. Your work will help drive our corporate mission forward, ensuring our independent Sales Representatives can focus on achieving their sales and growth goals while trusting you to handle crucial tasks behind the scenes. Responsibilities & Duties: - Provide daily support to Sales Representatives, ensuring timely and accurate handling of orders, quotes, and customer requests - Manage all aspects of order processing, including order entry, uploads, tracking deliveries, and resolving discrepancies - Communicate regularly with Sales Representatives to provide updates on order status, issues, and resolutions - Serve as a point of contact for assigned customer accounts, assisting with order navigation and providing high-quality customer service - Respond to customer inquiries via phone and email, including handling high call volumes during peak seasons - Investigate and resolve order-related issues, including tracking shipments, coordinating with freight, and ensuring time...