Call Center Operator

Job description

Job Description The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service. Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies. SHIFT & SCHEDULE: Fulltime, 11:30am to 7:00pm ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS: - Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette while taking meal orders for the room service program. - Checks patient rosters for new admits, diet changes, and patients with no diet orders. Calls patients and assist with meal ordering. - Ensures all patient meal orders are compliant with physician-prescribed diet orders, food allergies, food intolerances, and needed diet modifications. - Notifies dietitians of patients needing further assistance or education. - Prints necessary reports for room service staff and forwards requests for additional patient food services to appropriate areas...