Customer Success Intern
Resonate CX · North Sydney, New South Wales, AU
About Resonate CX Resonate CX is an Australian SaaS scale-up building an enterprise Customer Experience platform used by leading organisations across Austral...
Job description
About Resonate CX Resonate CX is an Australian SaaS scale-up building an enterprise Customer Experience platform used by leading organisations across Australia and internationally. Our Voice of Customer and Voice of Employee platform combines machine learning, text analytics, and data visualisation to turn feedback into clear, actionable insights that drive better decisions. As we continue to grow, we’re looking for a Customer Success Intern to support our customers and gain hands-on experience in a fast-paced SaaS environment. Why Join Us: - Be part of a growing SaaS scale-up with real customer impact - Work with large enterprise clients locally and globally - Learn how modern Customer Success teams operate in a product-led business - Gain exposure to CX technology, analytics, and SaaS product development - Join a supportive, inclusive, and genuinely fun team culture What You’ll Do: As a Customer Success Intern, you’ll support the team in helping customers get maximum value from the platform. Your day-to-day will include: - Understanding how customers use the platform and identifying gaps or friction points - Proactively engaging with end users to drive regular usage and feature a...