Business Consultant, AI Strategy

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This is a strategic consulting role within the NiCE Value Realization Services (VRS) organization. The Business Consultant is responsible for owning customer business cases, shaping AI-driven CX strategies, and ensuring measurable bottom-line ROI from NiCE’s enterprise contact center solutions . This role is designed for a seasoned consultant with deep experience advising enterprise customers on AI-enabled digital transformation in the contact center / CCaaS space , combining strategic consulting rigor, financial acumen, and executive-level communication . You will lead customers through complex CX transformations—helping them define where AI creates value, how to operationalize it across people, process, and technology, and how to measure and sustain outcomes. Success in this role requires the ability to translate AI, automation, analytics, and decisioning capabil...