Customer Serv Rep II (EX) 6 Month Contract - Représentant du service à la clientèle II (EX) Contrat de 6 mois

Job description

6 Month Contract Hours: 8:00am-5:00pm ET: Pay: $43k-$60k CAD Annual: The Customer Service Rep II delivers high‑quality B2B customer support in a fast‑paced, high‑volume environment. This role is primarily focused on email case management, SLA compliance, and accurate RMA processing while ensuring a consistent, professional customer experience and strong operational compliance. What You’ll Do: - Manage high‑volume email casework, handling approximately 1,800 customer emails per month (~70 per day) across shared inboxes - Deliver timely, accurate, and professional customer responses to meet or exceed SLA requirements - Process an average of 375 RMA lines per month , consistently exceeding standard team productivity benchmarks - Ensure high accuracy and strict adherence to established RMA, approval, and compliance processes - Apply strong critical‑thinking and problem‑solving skills to resolve complex customer issues - Provide coverage support during peak volumes, team absences, and overflow situations - Minimize errors and customer escalations through attention to detail and disciplined process execution - Contribute to a consistent, high‑quality customer experience across all intera...