First Impressions and Telecommunications Specialist

Job description

Reporting to the Manager of First Impressions & Telecommunications, the Receptionist is a high visibility position that is the first point of contact for all incoming calls to the organization and corporate office visitors. This position requires the utmost discretion and confidentiality, have the ability to interact with staff members of all levels, and remain diplomatic, proactive, resourceful, and efficient at all times. EDUCATION AND QUALIFICATIONS: - High School Diploma or GED Required, Associates Degree Preferred - Minimum of 1 year experience in a Receptionist position with a multi-line switchboard - Healthcare reception experience preferred ESSENTIAL JOB RESPONSIBILITIES: - Manage operator console that receives approximately 200-250 calls per day. - Manage incoming calls that are often complex and require patience and professionalism at all times. - Ensure that any issues brought to the forefront by a caregiver or patient is properly communicated to the correct party so that we can address, manage, and take care of any concerns. - Responsible for monitoring the front door, which remains locked at all times. Screening unknown individuals via the intercom system before allowi...