Onsite Technical Support

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY: As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service. You’ll also assist with the setup and delivery of new services, ensuring a seamless experience for our users. This role operates in a fast-paced, customer centric environment where flexibility, strong communication, and effective time management are essential. You’ll balance multiple competing priorities while maintaining a focus on service quality and responsiveness. This will...