Logistics Coordinator (Second Shift)

Job description

In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately. ESSENTIAL JOB FUNCTIONS Customer Service: - Place new bookings and route the shipment to meet service and maximize profit - Problem solve with customers and vendors (airlines and pickup / delivery agents) - Serve as an additional point of communication for all customer service and documentation-related matters - Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents - Monitor shipments from order entry through delivery to ensure on-time performance - Correspond with customers extensively via phone, e-mail and website - Assist our employee drivers, agents, and carriers in obtaining critical information - Contribute to team effort by executing tasks delegated to you as needed - Manage and distribute a hi...