Customer Service Representative (Broadband)

Job description

As a Customer Service Representative on our TVC team, you will provide sales support and respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: Qualifications: - Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. - Process payments for cash account customers. - Research and resolve customer problems, acting as the customer liaison between other departments when necessary. - Back-up support to sales counter with walk in and telephone inquiries. - High School Degree or Equivalent required - Associates’ Degree (U.S.)/College Diploma (Canada) preferred - 2-4 years of relevant experience - Solid interpersonal skills that allow one to work effectively in a diverse working environment - Able to effectively communicate both verbally and in writing - Able to work well under pressure - Strong attention to detai...