Head of Application Fraud

Job description

Head of Application Fraud Location: Manchester/Stoke/Peterborough/Tunbridge Wells: The Opportunity: This is a leadership role with real weight behind it. You won’t just be managing a team, you’ll be shaping how fraud is prevented at the front end of the business. We’re looking for a Head of Application Fraud to lead our Policy Counter Fraud teams, protecting both customers and the business from increasingly sophisticated fraud risks. You’ll drive strategy, build capability, and ensure the right controls are in place to reduce exposure while keeping the operation efficient and compliant. What You’ll Be Doing: Leadership and Team Performance: You’ll lead, develop and motivate a cross-functional team of policy fraud investigators, setting clear direction and ensuring consistent delivery against targets, quality standards and KPIs. Operational Oversight: You’ll take ownership of fraud referrals from multiple channels including internal systems, insurer partners and colleagues, ensuring cases are managed effectively and consistently. Fraud Strategy and Prevention: You’ll work at both a strategic and tactical level, improving fraud detection and prevention capabilities through better use...