Client Experience Manager

Job description

Replies within 24 hours Benefits: Client Experience Manager – Atascocita, TX We are looking for a high-energy, relationship-driven individual who thrives in a fast-paced environment and is passionate about helping athletes, parents, and adult members feel connected, supported, and successful throughout their journey at D1 Training Atascocita. This is an opportunity to play a major role in creating an elite member experience while helping build one of the strongest training communities in the Lake Houston area. If you are passionate about customer experience, community, accountability, organization, and relationship-building, and you enjoy creating positive experiences for others, we want to hear from you! - Bonus based on performance - Employee discounts - Flexible schedule - Opportunity for advancement - Training & development Key Responsibilities: Member Experience & Retention - Oversee the 30/60/90-day member journey for all new members- Welcome and onboard new athletes, parents, and adult members- Track attendance and identify at-risk members- Conduct accountability check-ins and follow-up communication- Coordinate weigh-ins, InBody scans, and milestone check-ins- Celebrate bir...