Patient Care Coordinator - (Remote 11a-8p ET)

Job description

Patient Care Coordinator A Patient Care Coordinator facilitates daily scheduling, and operations support in-home clinical programs by serving as the liaison of communication between patients and network clinicians, as well as HCPs and HUB operations. Job Responsibilities: - Initiate case creation by uploading Service Request Forms to operating system. - Oversee the scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians. - Document case details in Customer Relationship Management (CRM) system. - Place outbound calls and text messages to patients and network clinicians. - Answer incoming calls, text messages, and email correspondence. - Provide product and technical support along with superior customer service. - Report Adverse Events per program guidelines - Follow up on missing information on program documentation Schedule: Monday - Friday 11:00am ET - 8:00pm ET Required Qualifications: - High School Diploma o r equivalent . - Must be proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook. - Customer service experience . - Must reside in country where the job is posted. - Excellent time managem...