M&E Services Operations Director (Associate Director) - Finsbury Circus House, London

Job description

Purpose of the Role As an Operations Director, you will oversee multiple contracts, driving service delivery, operational efficiency, and growth. Reporting directly to the Head of M&E Services, you will ensure the alignment of business objectives with operational delivery and client satisfaction. In this senior leadership role, you will foster collaboration and innovation, while identifying and executing strategies to expand the portfolio. Key Responsibilities: Key Tasks / Responsibilities: · Provide technical expertise support at all client sites, collaborating with service delivery teams as needed. · Support mobilisations and provide technical guidance on all technical aspects, including dilapidation reports. · Deliver world-class service and maintain effective communication with clients and internal teams. · Collate and present accurate reports to clients, using agreed formats. · Develop and maintain maintenance plans and standard operating procedures (SOPs) with service delivery teams. · Ensure technical support aligns with business policies and processes. · Stay updated on statutory changes and ensure compliance across sites. · Collaborate with the wider team to implement cont...