Canada Liebert Field Service Representative - Mississauga/Toronto, ON

Job description

POSITION SUMMARY: The Field Service Representative is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Representative is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers. RESPONSIBILITIES: ROLE: - Perform service tasks as assigned and as per company policies and procedures - Capable of working under direct supervision or independently based upon training completion - Render on-site and phone assistance to customers - Communicate with Technical Support on technical or procedural issues - Implement Field Change Notices per published guidelines - Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY: - Operate in a safe manner in accordance with published sa...