Executive Director, Customer Experience Governance

Job description

The Customer Experience Governance team within Card and Connected Commerce sets the enterprise CX vision and turns into action-establishing clear standards, aligning teams around what “great” looks like, and ensuring every interaction is consistent, high-quality, and on-brand across every journey and channel As a Customer Experience Governance Executive Director in the Card and Connected Commerce team, you will set the strategic direction for customer experience governance and champion the development of enterprise-wide standards. You will collaborate with partners across the organization to ensure every customer interaction is consistent, high-quality, and aligned with our business goals. Your leadership will drive measurable business impact, elevate customer satisfaction, and position us as a leader in customer experience. Together, we will foster a culture of continuous improvement and innovation. Job Responsibilities: - Define and communicate a compelling customer experience governance strategy that aligns with business objectives. - Oversee the review and approval of all customer-facing communications for clarity and consistency. - Evaluate projects to ensure UX/UI consistency...