Specialist, Field Service Operations

Job description

We are looking for a motivated and driven Specialist, Field Service Operations, to join our Field Service Operations team. This is a critical role, responsible for coordinating with schools as well as scheduling and supporting our Field Service Technicians and our camera fleet across the country. This person will have ownership over a service visit from inception to resolution, ensuring the technician and school are supported throughout the full process. The ideal candidate will have a strong technical background, exceptional organizational and communication skills, an eagerness to pick up the phone for quick scheduling and resolution, and the ability to multi-task and execute coordination and support efforts in a fast-paced, customer-focused environment. The Outcomes You’ll Deliver: In this role, you can expect to - High-Quality Service Visits: The role ensures that all service visit types are executed accurately, on time, and with minimal disruption to provide schools with an exceptional customer experience. - Timely Support for On-site Technicians: Communicate with technicians quickly to diagnose issues, resolve problems fast, and ensure site visits are completed successfully th...