Senior Customer Success Manager

Job description

Your Impact The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named accounts, identify upsell opportunities, and gather feedback from users to inform product development. They have a comprehensive knowledge of all DISCO software and service offerings, a solid grasp of the EDRM framework, and a natural inclination for solving our clients' everyday challenges. They also have the ability to manage client goals and address their challenges will contribute to enhancing customer retention, fostering loyalty, and driving overall DISCO growth. What You'll Do: - Account Management: Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts. Also acts as key contact for account internally by managing internal stakeholders and ensuring that different teams deliver. - Client Success: Ensures successful adoption of solutions, achievement of ROI, and overall client satisfa...