Front Desk Agent - Part-Time

Job description

Description Overview: We are seeking a friendly, detail-oriented, and reliable individual to join our team as a Part-Time Front Desk Agent. The ideal candidate will have prior experience in a hotel setting. Proficiency with the Property Engagement Platform (PEP) will be a plus. About Us: The Hilton Austin Airport is a recently renovated, full-service hotel located in the historic Air Force command building on airport property. As Austin’s gateway hotel, we pride ourselves on delivering exceptional hospitality in a unique setting. Managed by Prospera Hospitality, a forward-thinking hotel and restaurant management company, we are committed to sustainability and innovation in the hospitality industry. Responsibilities: - Warmly greet and check guests in and out efficiently using the PEP property management system. - Manage and process guest reservations, modifications, and cancellations accurately within the PEP system. - Handle all financial transactions, including processing payments, verifying credit cards, and ensuring accurate end-of-shift cash/credit balancing. - Answer phone calls, route them appropriately, and provide information about the hotel, services, and local attraction...