Product Specialist - BMW

Job description

SUMMARY Product Specialist: Delivers new and used vehicles while achieving and maintaining appropriate levels of customer satisfaction. ESSENTIAL DUTIES Essential Duties include, but are not limited to the following:The Product Specialist advises customers on features, benefits, functionality, and information.Ensures that each customer understands the vehicle's operating features, warranty, and paperwork.Stays informed of current vehicle inventory and location.Contact customers through CRM to schedule encore deliveriesTracks changing vehicle market conditions and incentives.Attends sales meetings and special events as scheduled.Is familiar with departmental sales objectives.Records all lot traffic – name, email, and phone number.Performing on-site and remote, when applicable, New and Certified Pre-Owned Deliveries and second delivery/demonstration (encore)Performing a personalized welcome email and phone call within three days of New or CPO vehicle purchase to each customer, with a goal of scheduling an encore deliveryEscalating customer inquiries and pending items to appropriate Sales and Management staffMaintaining daily, weekly, and monthly goals corresponding to the objectives...