Customer Support Team Lead

Job description

We are looking for a Customer Support Team Lead to lead and structure the Locus Mobile support function while actively contributing to Level 2 technical support. This role is critical to strengthening customer satisfaction, improving support efficiency, and building a dedicated, high-performing team. You will work closely with our support and production teams in-office, supporting Locus Mobile customers in the Fire and Health segment across installations, services, and ongoing technical operations. The role is based in Sandefjord, Norway and requires on-site presence 3–5 days per week. What You Will Do: - Lead and develop a small team (2–3 support engineers) within Locus Mobile support - Structure and improve support processes and efficiency, service quality and customer satisfaction - Conduct performance reviews, follow-ups, and team development conversations - Provide hands-on Level 2 technical support (installations, user issues, hardware configuration, software bugs) - Participate in on-call rotation - Act as a key contact for customers and occasionally visit client sites - Ensure proper documentation and reporting Your Qualifications & Experience: You are structured, customer-...