Customer Experience & Social Media Specialist

Job description

Customer Experience & Social Media Specialist Full‑time | Gold Coast HQ | Reports to Marketing Lead Green Life Clinics is expanding nationally, with new clinics launching across Queensland and Melbourne. We’re building a modern, commercially‑driven marketing function — and this role plays a key part in shaping the customer experience and brand presence across all channels. This is an office‑based, hands‑on execution role, ideal for someone early in their marketing career who loves creating content, engaging with customers, and managing social platforms day‑to‑day. You’ll work closely with the Marketing Lead, clinic teams, and external partners to deliver a consistent, high‑quality experience from first click to in‑clinic visit. What you’ll own: - Social media content creation across Meta, TikTok, and Instagram - Community management — responding to comments, messages, and customer enquiries - Customer experience monitoring across reviews, feedback channels, and social platforms - Brand consistency across all digital touchpoints and clinic communications - Local area marketing support for clinic teams and new site launches - Content planning & scheduling aligned with campaigns and p...