Access Associate
Rochester Regional Health · Rochester, New York, US
SUMMARY As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out...
Job description
SUMMARY: As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. Job Title: Access Associate: Department: Rochester ENT Location: WNY Rochester Otolaryngology, 360 Linden Oaks #220, Rochester, NY Hours Per Week: Full Time Schedule: M - F 8AM -4:30PM ATTRIBUTES: 2 year degree or equivalent combination of education and work experience preferred Intermediate computer skills: Excellent customer service and communication skills RESPONSIBILITIES: Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments. Collect and process payments when applicable EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL...