Customer Service Coordinator

Job description

Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. - Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. - Assure that all Penske Rental units are maintained and prepared for customers - Ensure parts are available for scheduled work - Hold vendors accountable for quality and adherence to schedule for outside work - Provide customer service, assuring customers are satisfied and will return for additional business. - Maintain shop productivity by optimizing the work plan - Coordinate with district billing clerks as necessary - Other projects and tasks as assigned by supervisor Qualifications: Physical Requirements: The physical and mental demands described here are representative of those that must be met by an asso...