Business Analyst

Job description

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences. In this role, you'll: Lead structured discovery activities to clearly define and qualify business problems, develop a shared understanding of the current state, and produce evidence‑based discovery outcomes that inform future decisions. You will work closely with stakeholders, data and analytics teams, and leadership to facilitate discovery workshops, capture As‑Is processes, identify gaps and pain points, and translate findings into clear, well‑structured discovery artefacts and reports. The focus of the role is on problem definition and insight generation, rather than solution design or implementation. For more information on this position and business unit, view the role description and information pack About you: You are an experienced Discovery Business Analyst with a strong focus on problem definition, cu...