Collections Specialist

Job description

As a Collections Specialist, you will play a critical role in protecting the organization’s financial health by managing delinquent accounts and minimizing risk. This position involves direct communication with customers, negotiating payment arrangements, and coordinating with legal teams, internal departments, and external agencies. You will ensure all collection activities align with federal, state, and gaming regulations, including FDCPA guidelines, while maintaining professionalism and a strong focus on guest service. Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. - Contact customers with overdue accounts via phone and written communication - Negotiate and establish repayment plans, settlements, and installment agreeme...